SOLUTIONS

OUR APPROACH

We bring the human touch to healthcare.

WE LISTEN

We gather information. We embrace our patient’s unique needs and provide personalized support.

WE UNDERSTAND

We understand the healthcare delivery system and partner with both clinical and community resources to narrow the divide that exists today.

WE CONNECT

We personally engage with every patient on an on-going basis to make certain the care plan is being achieved, including prescription fulfillment and follow-up appointment coordination.  We ensure that they have the resources they need, whether it is a meal, a phone, or a roof over their head. We simply listen, when no one else can. By connecting the dots for patients, providers, community resources and system stakeholders, we are able to bring a comprehensive solution to patients.

Even the best care plan won’t help if no one is there to support the patient. We engage, educate and empower, bridging the gaps, ensuring the patients succeed.

 

“If you’re worried about your healthcare spend and why it keeps going up and not down, our programs can help you”
– Shelli Lara, CEO

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88% Average Patient Engagement Rate

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34% Average Reduction in Readmissions

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92% Average Outpatient Physician Appointment Compliance

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95% Average Patient Satisfaction Rate

We are changing healthcare one patient at a time.

SOLUTIONS SUITE

Our solutions fill the gaps that exist in the healthcare system.  We have built our programs to increase patient engagement, improve patient outcomes and reduce hospital and ER utilization.

TRANSITION CARE PROGRAM

For patients transitioning from hospital to home, we work one-on-one, engage with each patient, collaborate with the discharging facility, identify social determinants of health and barriers to care to achieve better outcomes.

CARE ASSIST PROGRAM

For patients before, during, and after an outpatient procedure. We ensure that the pre-operative needs are met, get patients’ post-surgery prescriptions fulfilled, confirm in-network usage and engage patients with healthcare services post-surgery to promote continuity of care.

P. A. T. H. PROGRAM

Patient Advocacy Through Healthcare. We identify, guide, and promote behavior changes for those with complex chronic conditions. We develop relationships and influence patients to create strong connections within the outpatient setting to establish and adhere to care plans. Patient populations vary in their unique needs, so our solutions can be customized to best address clinical, operational, and financial goals.